Great Experience - T.G. Carver
I had a great experience purchasing a new Forester from Downtown Subaru. I highly recommend them. They went out of the way to make sure all of my wants were met with follow-up after the sale.
Dave D. from Clarksville, TN
Very professional. The vehicle matched the advertisement. The staff was very informative and helpful. They were able to answer questions and were understanding about my situation. I was given a number of options for financing and never felt any pressure. I would/will buy from them again.
I just wanted to say thank you for making it so easy for me to get my Subaru serviced yesterday. We have absolutely loved this car these past few months! Usually I hate bringing my car into the shop because it is such a hassle - but not with ya'll! Kreig - thank you for getting us such a fast and convenient service date and time and for making it possible for me to drop off the car and pick it up based on my schedule. And Ryan, thank you for ensuring everything was taken care of while Kreig was with another customer. I was truly impressed by everyone yesterday who helped me and ya'll made it so easy to get everything taken care of. Not only were ya'll incredibly helpful, the rest of your service department was as well - I was very impressed with everyone and your great customer service. I am sorry I didn't get to say thank you in person this time - but I wanted to be sure you knew that ya'll really went above and beyond to make my day run so smoothly.
"Just purchased a Subaru Outback at Downtown Subaru?nice people and very nice salesman. The selection was low because of the trouble in Japan, however they had some nice vehicles. We drove 2 vehicles and never felt rushed to hurry up and buy, as a matter of fact I went to 5 other dealerships and because of the hard sale, I left. I also looked at the Hyundai with the same Subaru salesman to compare vehicles but decided on the Subaru Outback."
"This dealership is the ONLY place to go to buy your next car! They are super friendly, and are not intimidated by customers who like to negotiate on prices. Everyone from the general manager, salesmen, service department, and finance department were exceptional in their customer service!"
"Best Dealership - Not Pushy At All! Highly Professional, High Standard of Ethics, Excellent Service Options and Plans. LOVE my Subaru Outback. I want to buy ALL my cars from Downtown Hyundai & Subaru!!"
"Great sales and service!! My family and I had a wonderful experience with Downtown Hyundai & Subaru. Everyone was super nice and very helpful! We will buy here again!"
"I was completely satisfied with my experience. The service was excellent, and I was able to make a fair deal quickly. I will go back again for my next car purchase"
Guest User/Super Pages Review
"I'm very satisfied with my purchase at Downtown Subaru. Everyone is very welcoming!! The sale was easy and I was out of the lot quickly! My car was cleaned to perfection and I recommend anyone wanting to buy a car go to Downtown Hyundai & Subaru!
Guest User/Super Pages Review
"I contacted Downtown Subaru by e-mail to let them know what I was looking for and my price range. When I arrived for my appointment, the cars I had noted were ready for me to look at and test drive. Sales staff was great - friendly and helpful, understanding that I needed to stay within my budget. In the end I left with a car I am very happy with and a payment that is in the range I originally told them I needed to stay within. I have purchased cars from other dealers and this was a much quicker and less stressful experience. I would recommend them to anyone. "
"My wife and I have purchased in the excess of 10 new cars, trucks or SUV over our 30years together and I will have to say this buying experience was different. There was no pressure to buy today if we can get the note were you need it. The time spent by the salesman showing us the SUV and taking the time to show and tell about his product was evident he knew his product. The salesman to the finance man was a pleasure to work with. I will most definitely stay with this dealership in the future."
"I was recently coming back from vacation when my car starting making a funny noise. I pulled into Downtown Hyundai & Subaru's parking lot and a sales person was able to help me out and save my family a lot of money. The sales staff are very helpful. If I lived in Nashville I would buy my next car from them."
"Kreig was great! I work in Sales myself and when I am in the position of the customer with the big ticket items I demand a certain level of salesmanship in order to make a deal. So far he has done everything he said he would and I don't expect anything less from Downtown Subaru in the future. THANKS AGAIN!"
Subie2012 Review 1/26/12
I recently moved to Nashville from the Northeast. I have had 5 Subaru's in the past and just purchased my 6th from Downtown Subaru of Nashville. I work in the downtown area so that was the closest dealer to me. After doing some browsing on their website, I decided I wanted a new Limited Forester. I must say, I have bought many cars in the past, and have experienced some uncomfortable moments, to say the least. Not the case here. My sales person, Ryan, was not only very informative, but very helpful and respectful of me and my time. After a brief conversation of what my wants and needs were, Ryan showed me almost exactly the Forester I was looking for. After a test drive and a little more talking, I decided to make the purchase. Usually, the purchase part of the car buying experience is very uncomfortable for me. However, the sales manager introduced himself to me and was very forth coming and up front. I don't know if I have ever gotten the deal I hope for when buying a car, but I felt like I was given a very fair and honest deal up front. The situation was a comfortable one and I had no problem purchasing my car from Downtown Subaru. I will say that it seemed really cold in the showroom. My only complaint is they should turn the heat on in the winter time
Phillip G. (Purchased 2011 Subaru Outback)
"What You're Doing well: 1) Continue to have sales people knowledgeable about the product. 2) Don't *** the customer, who is usually well-informed, knows what the product is selling for and what their trade in is worth. It was a pleasure dealing with this dealership. It made a profit and I felt I got a fair price. I will likely do business with this dealer again!
Thomas Negri (Purchased 2011 Subaru Impreza Sedan)
"Doing well: Keep up the great work!"
Michael D.(Purchased 2010 Subaru Forester)
"Doing well: Maintain excellent condition of facilities; continue low-pressure sales approach"
Andy McNutt (Purchased 2011 Subaru Outback)
"Doing well: Maintain excellent condition of facilities; continue low-pressure sales approach" "I'm now the ecstatic owner of a brand new 2011 Subaru Outback. Quintin and the sales manager, Ryan Tiano went way above and beyond to help me out. Locally over the years I've purchased new cars from Beaman, Nelson Mazda, and Carmax and my purchase with Downtown Subaru was hands down the most positive car buying experience I have ever had. They were very up-front and honest throughout the entire process. I also need to mention how impressed I was about Quintin's thorough knowledge of Subaru's. I had never owned or really even shopped for a Subaru before and Quintin made sure to point out what sets Subaru apart from others. There wasn't a single question I threw his way that he couldn't confidently answer with a detailed explanation. Quintin and Ryan are phenomenal assets to your organization!"
Janice & Bill Spivey
I've certainly never written a thank you note for a car salesperson before, but I want to commend Jason for his knowledge, flexibility, and obvious dedication to his customers.
We ended up with a problem with the Outback my son purchased. When he drove it for any extended period of time (example was going to the airport), it made his back hurt substantially. Though the car was purchased, Jason worked with him to try to find a model that would work for his back. He knew about the various seat designs and even loaned Mike a car to test overnight and offered him a very attractive deal for a trade-up option.
Though the other Outback didn't work either, and I now have the original one, we still appreciate the effort and concern demonstrated by Jason. BTW, I really like the Outback.